Freedom Alert - Returns Policy

Freedom Alert 30 Day Return Policy

We offer a 30 day return policy on all Freedom Alerts. Our customer's satisfaction is very important to us.  If you are not completely satisfied with your Freedom Alert purchase, you may return it within 30 days of the ship date for a full refund of the merchandise price.

All returns require an RMA (Return Merchandise Authorization) number. Your return does not have to be back in our facility within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA).

How To Return A Freedom Alert:

Step 1 - Please email us at

or call (800) 953-5211 ext 2 to receive an RMA number.

Step 2 - Package your Freedom Alert items in the original packaging.  All accessories in the original shipment must be included. (i.e. pendants, cords, manuals, accessories, etc.)

Step 3 - Please include the shipment invoice and write on the back of the packing slip the reason for your return and if you are requesting a refund or an exchange:

Please send your returned items via USPS Post to:
EmoryDay, LLC
PO Box 176
Glenelg, MD 21737

The customer is responsible for the cost of return shipping. We will process your refund or replacement within 7 business days (not including Saturday, Sunday, or holidays) of delivery to our return address. Please check return tracking to know the date we received your item. Your refund may take one to two additional days to post to your original method of payment.

We will notify you via email with the details of your refund or replacement order as soon as it has been fully processed. The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns address.

One Year Limited Warranty

The manufacturer of the device, LogicMark, LLC warrants to the original consumer/purchaser that this product shall be free of defects in material and workmanship under normal use and circumstances for a period of one (1) year from the date of original purchase for use.

When the original consumer/purchase returnd the product pre-paid to LogicMark, LLC, 2801 Diode Lane, Louisville, KY 40299 within the warranty period, and if the product is defective, LogicMark, LLC will at it's option repair or replace such.

For additional information, please consult the warranty section of the operating instruction manual included in the box.